Terms & Conditions of Service

Please read all terms carefully

1. Charges and Payment

1.1 Payment is due in full within 7 days from invoice date.

1.2 In the case of a short notice booking, fees are due at the time of acceptance of booking

1.3 In the event of additional unforeseen visits or other costs, payment is due within 5 days of completion of services.

1.4 Payment is accepted by cash or bank deposits only - sorry, no EFTPOS or credit cards.

1.5 In the event of default on payment, the Client shall be liable for Critters & Creatures Pet Care’s costs and expenses (including legal costs on a Solicitor/Client basis and any debt collection costs) of recovering payment.

2. Privacy

2.1 At Critters & Creatures Pet Care, we are committed to protecting your privacy.

2.2 Any personal information supplied to Critters & Creatures Pet Care will only be used to enable us to provide your pets with the very best personalised care.

2.3 Under NO circumstances will Critters & Creatures Pet Care disclose any personal information you have supplied to any other parties/organisation.

3. Services

3.1 Critters & Creatures Pet Care agrees to provide to the Client the services specified on the booking form.

3.2 Services provided will be carried out in accordance with the requirements of the Client, identified each time the service is booked, or varied from time to time by arrangement.

3.3 The Client acknowledges that even with the best of care, accidents and illness can occur with pets, and therefore release Creature Comforts NZ from liability should this occur whilst the pet is in their care.

3.4 The Client will provide all food and other supplies necessary for the full care of their pet. Any food, pet supplies or veterinary expenses incurred by Critters & Creatures Pet Care during the course of the assignment must be reimbursed by the Client.

3.5 Critters & Creatures Pet Care’s policy is to walk dogs on a lead. If the Client has given their permission to exercise their dog off its lead, the Client accepts responsibility and liablity should any incident, injury or loss occur when the dog is off its lead.

4. Cancellation

4.1 We require 7 days notice for any cancellations or booking amendments when booking an overnight pet sitting service.

4.2 If cancellation occurs within 7 days of commencement of overnight pet sitting service, the Client will only be eligible for a 50% refund.

4.3 Refunds will be processed within 7 working days from account details being received, minus any additional fees incurred.

4.4 Dog walking and Puppy Daycare clients must give at least 12 hours notice of any cancellations. Failure to do so incurs a $15 fee.

5. General

5.1 Information given in the initial registration form will be used for all subsequent bookings unless Critters & Creatures Pet Care is notified in writing that there has been changes made.

5.2 Critters & Creatures Pet Care will not sit for acutely ill animals or those with uncontrolled medical conditions. We suggest the pet be boarded with your vet.

5.3 Critters & Creatures Pet Care does NOT diagnose or make medical decisions, nor do we offer veterinary services. Any medical concerns will be referred to a veterinarian.

5.4 Clients must advise Critters & Creatures Pet Care within 24 hours if they expect other parties visiting their home during their absence, or if they will be returning early.

6. Acceptance Procedure

6.1 If you have any questions or concerns about the terms of this agreement, please contact us to discuss them prior to entering this agreement.

6.2 Critters & Creatures Pet Care reserves the right to deny service or terminate service because of safety concerns, financial concerns or inappropriate or uncomfortable situations.